Frequently Asked Questions

Install the extension from the Chrome Web Store. After installation, click the extension icon in your browser toolbar, sign in with your account, and you're ready to analyze charts!

Snapchart needs permission to capture chart screenshots from trading platforms (like TradingView) and to communicate with our servers to provide AI-powered analysis. We only access content when you explicitly click 'Analyze Chart'.

Snapchart works with TradingView and most web-based trading platforms that display charts in your browser.

Each time you click 'Analyze Chart' in the extension, it counts as one chart analysis and a message.

Your usage resets daily at midnight UTC, regardless of when you subscribed.

On the Free plan (15 messages/day and 5 analyses/day), you'll be blocked from further analyses until the next day. On the Pro plan (200 messages/day and 50 analyses/day), you can either wait until the next day for a reset.

Yes! Go to My Account and click 'Manage Billing' to change your plan anytime. Upgrades take effect immediately, and downgrades apply at the end of your current billing period.

Visit My Account → 'Manage Billing' → 'Cancel Plan'. You'll retain access until the end of your billing period.

Rulesets are custom trading rules you define (like 'only trade when RSI is below 30' or 'never risk more than 2% per trade'). When you analyze a chart, our AI checks if your setup follows your active rules and provides specific feedback.

Yes! You can create multiple rulesets for different strategies (scalping, swing trading, etc.) but only one can be active at a time. Switch between them in the Rules page.

No, rules are optional. You'll still get comprehensive chart analysis without them. However, rules make the analysis more personalized and help enforce your trading discipline.

3 rulesets for free and 20 rulesets on Pro.

Our AI uses computer vision to examine your chart screenshot, identifying patterns, support/resistance levels, indicators, and market structure. It then provides analysis based on your active ruleset (if any) and general technical analysis principles.

You can describe your indicator in your ruleset rules so the AI knows what to look for (color of moving averages and their periods). If the AI still misses it, it may be due to common color usage among indicators. Try using more common indicators or reach out via 'Report Issue' so we can improve recognition.

Yes! Click the star icon on any analysis or chat message to save it to your Favorites. Access them anytime from the Favorites page in your dashboard. AI will always reference your saved messages when responding.

Your chat history and analyses are stored for 30 days. Favorited messages are kept permanently (or until you delete them).

Make sure you've granted the extension permission to access the trading platform website. Try refreshing the page or reinstalling the extension. If issues persist, report it via the 'Report Issue' link.

Check your spam folder. If still not there, make sure you entered the correct email address and try again. Some email providers may delay delivery by a few minutes.

AI analysis typically takes 5-10 seconds. If it's taking longer, check your internet connection. During high traffic times, there may be slight delays.

Currently, Snapchart is a desktop Chrome extension. Mobile support is on our roadmap—request this feature on our Feature Requests page!

Go to My Account to update your name and email. Use the 'Edit Profile' button to make changes. Including your name will help us personalize your experience.

Yes! We do not save your screenshots in our database. They are only stored in your local browser storage for your chat history and analyses. This ensures any sensitive data in your screenshots remains private and secure.

Yes, contact us via the 'Report Issue' link and we'll delete your account and all associated data within 30 days.

We offer a 14-day money-back guarantee for pro plans. Contact support within 14 days of purchase if you're not satisfied.